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Support Information

We are committed to providing efficient, timely support. Below is our structured escalation process to ensure your issues are resolved as quickly as possible.

Level 1

First Line Support

Initial point of contact for all support requests, account issues, and common inquiries.

Veronicah Kamau

Customer Support

customersupport@deitiestech.com

+254 701 051689

Level 2

Technical Support

Technical troubleshooting team for complex issues and specialized technical inquiries.

Festus Gakure

Team Leader Technical

festus.gakure@deitiestech.com

+254 769 585651

Level 3

API Support

Support for API integration issues, custom implementations, and developer assistance.

Walter Kagwima

API Technical Engineer

walter.kagwima@deitiestech.com

+254 746 231553

Level 4

Executive Support

Management intervention for critical issues affecting business operations or requiring executive decisions.

John Mbuthia

Managing Director

john.mbuthia@deitiestech.com

+254 721 714715

Our Clients Logistics

Logistics

Logistics companies delivering efficient and reliable transportation solutions.

Showing 3 clients

Cargo Bay Logistics Limited

Chai Logistics Centre Limited

Fox International Logistics Limited

Contact Us

info@deitiestech.com
+254 701 051689
+254 701 050492
Norwich Union House, 3rd floor Mama Ngina St, Nairobi, Kenya

Working Hours

Mon-Fri: 8am - 5pm
Sat: 9am - 2pm
Sun & Holidays: Closed

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