Home Services About Support

Support Information

We are committed to providing efficient, timely support. Below is our structured escalation process to ensure your issues are resolved as quickly as possible.

Level 1

First Line Support

Initial point of contact for all support requests, account issues, and common inquiries.

Veronicah Kamau

Customer Support

customersupport@deitiestech.com

+254 701 051689

Level 2

Technical Support

Technical troubleshooting team for complex issues and specialized technical inquiries.

Festus Gakure

Team Leader Technical

festus.gakure@deitiestech.com

+254 769 585651

Level 3

API Support

Support for API integration issues, custom implementations, and developer assistance.

Walter Kagwima

API Technical Engineer

walter.kagwima@deitiestech.com

+254 746 231553

Level 4

Executive Support

Management intervention for critical issues affecting business operations or requiring executive decisions.

John Mbuthia

Managing Director

john.mbuthia@deitiestech.com

+254 721 714715

Our Clients Insurance

Insurance

Insurance providers offering a range of coverage options for individuals and businesses.

Showing 2 clients

Maddison General Insurance

Old Mutual

Contact Us

info@deitiestech.com
+254 701 051689
+254 701 050492
Norwich Union House, 3rd floor Mama Ngina St, Nairobi, Kenya

Working Hours

Mon-Fri: 8am - 5pm
Sat: 9am - 2pm
Sun & Holidays: Closed

Quick Links

Home
Services
About Us
Contact Us
Our Clients